FAQ's

FAQS

IS MY INFORMATION SAFE WITH YOU?

Absolutely. At Baby Chel we take your privacy very seriously. We use SSL (Secure Sockets Layer) encryption technology which is the most advanced security measure currently available for online transactions. Baby Chel does not store your personal credit card information on our servers, nor do we share your personal information with anyone.

HOW DO I RETURN AN ITEM?

Items can be returned within 10 days. Please email us at: info@babychel.com to start the return process.  Baby Chel does not cover ordinary wear and tear or damage caused by improper use or accidents. If your item has a manufacturing defect in its materials or workmanship, or if you are not satisfied with the quality, you can return it. Please do not send your purchase back to the manufacturer.

CAN I CANCEL OR CHANGE MY ORDER?

If you wish to change or cancel your order, you may do so up until the time that your order has been processed. Once your order has been processed, we no longer have the ability to make changes or to cancel the order. You still can return your order after you receive it.

DOES BABY CHEL SHIP MY ORDER?

Baby Chel does not ship any of your orders. Our distributors ship the products fast and free from their warehouses directly to you. If you have any questions or concerns, we can be reached 7 days a week at info@babychel.com or via Facebook Messenger on our Facebook page.

How do I track the status of my order?

After you have made your purchase, you will receive an email with a tracking number. You can use this tracking number to track your order. Depending on the vendor, tracking information may not be available. You can contact us at info@babychel.com for the status of your order.

When will I get my stuff?

Your order will arrive 2-4 weeks from your order date. Keep in mind, this is just a suggested time frame, normally it’s much faster than that.  If you ordered multiple items, you may receive multiple packages at different times. We source items from all over the world to get you the best quality at an affordable price.